Privacy Policy

1. Personal Data We May Collect

Depending on how you interact with us, we may collect personal data including:

• Your name
• Telephone or mobile number
• Email address
• Residential or project address
• Property or project information
• Renovation requirements, preferences and budget information
• Floor plans, drawings, photographs or documents you choose to provide
• Records of enquiries, quotations and communications with us
• Appointment and consultation information
• Information relating to services requested or provided
• Payment or transaction-related information where applicable
• Website usage information such as browser type, device information, IP address, pages visited and interaction data
• Any other information that you voluntarily provide to us

Please avoid submitting personal data that is not reasonably necessary for your enquiry or project.

2. How We Collect Personal Data

We may collect personal data when you:

• Submit a contact or enquiry form on our website
• Contact us by telephone, email, WhatsApp or other communication channels
• Request a quotation, consultation or site visit
• Engage us for interior design, renovation or project-management services
• Provide floor plans, photographs, drawings or project specifications
• Visit our office or communicate with our employees, contractors or representatives
• Interact with our website, social-media pages or online advertisements
• Provide feedback, reviews or testimonials
• Otherwise voluntarily provide information to us

We may also receive information from third parties where permitted by law, such as property owners, project partners, consultants, contractors or service providers involved in a project.

3. Purposes for Which We May Use Personal Data

We may collect, use or disclose personal data for purposes including:

• Responding to enquiries and requests
• Arranging consultations, appointments and site visits
• Understanding your interior design or renovation requirements
• Preparing proposals, quotations, drawings and project plans
• Delivering interior design, renovation, furnishing, project-management and related services
• Coordinating contractors, suppliers, consultants and other project participants
• Managing project schedules, approvals, documentation and communications
• Processing payments and maintaining transaction records where applicable
• Providing customer support and after-sales service
• Managing warranties, defects or rectification matters
• Improving our website, services and customer experience
• Maintaining business, accounting and administrative records
• Protecting our business, customers and website against fraud, misuse or security risks
• Complying with legal, regulatory, contractual or professional obligations
• Sending service updates or marketing communications where permitted by law and where required consent has been obtained

We seek to collect, use and disclose personal data only for purposes that are reasonable and appropriate in the circumstances.

4. Consent

Where consent is required, we may collect, use or disclose your personal data after you have provided consent or where consent is deemed or otherwise permitted under applicable law.

When you voluntarily provide personal data to us for a particular purpose, such as requesting a quotation or consultation, we may use that information to respond to and manage your request.

You may withdraw your consent to our continued collection, use or disclosure of your personal data by contacting us using the details provided at the end of this Privacy Policy.

Withdrawal of consent may affect our ability to continue providing certain services where the relevant personal data is necessary for those services.

5. Disclosure of Personal Data

We do not sell personal data.

Where reasonably necessary, we may disclose personal data to third parties including:

• Contractors and subcontractors involved in your renovation or interior design project
• Suppliers and product vendors
• Architects, engineers, consultants or other professional advisers where applicable
• Building management, landlords, property owners or management corporations where required for project coordination or approvals
• Information technology, website-hosting, cloud-storage and communications service providers
• Payment, accounting or administrative service providers
• Marketing or analytics service providers where applicable
• Insurers, auditors, lawyers or other professional advisers
• Government agencies, regulators, courts or law-enforcement authorities where disclosure is required or permitted by law

We seek to disclose only information that is reasonably necessary for the relevant purpose.

6. Contractors, Suppliers and Project Partners

Interior design and renovation projects frequently require coordination with multiple contractors, suppliers and specialist service providers.

Where necessary for project delivery, we may provide relevant information such as your project address, contact information, site-access details or project requirements to parties participating in your project.

Such information should only be used for purposes connected with the relevant project, service or legal obligation.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, understand how visitors use the website and improve our online services.

These technologies may collect information such as:

• Browser type
• Device type
• IP address
• Approximate location
• Pages viewed
• Visit duration
• Referral source
• Website interactions

We may use analytics and related services provided by third parties, including Google services, where enabled on the website.

You may control or disable cookies through your browser settings. Some website functions may not operate as intended if certain cookies are disabled.

8. Third-Party Websites and Platforms

Our website may contain links to third-party websites or services, including social-media platforms, Google services, WhatsApp and other external websites.

Third-party websites operate under their own privacy policies and terms. Albedo Design is not responsible for the privacy practices, security or content of external websites that we do not control.

We encourage you to review the applicable privacy policy before providing personal information to a third-party service.

9. Marketing Communications

Where permitted by law, we may contact you regarding our services, projects, promotions or other relevant information.

Where consent is required for marketing communications, we will seek the appropriate consent.

You may ask us to stop sending marketing communications at any time by using an unsubscribe option where provided or by contacting us directly.

Requests concerning marketing communications will not normally affect communications that are necessary to manage an existing enquiry, quotation, contract or renovation project.

10. Accuracy of Personal Data

We seek to make reasonable efforts to ensure that personal data in our possession or under our control is accurate and complete where the information is likely to be used to make a decision affecting you or disclosed to another organisation.

Please inform us if your contact information or other relevant personal data changes.

11. Protection of Personal Data

We take reasonable administrative, technical and organisational measures to protect personal data under our control against risks such as:

• Unauthorised access
• Unauthorised collection
• Unauthorised use
• Unauthorised disclosure
• Unauthorised copying
• Modification
• Loss
• Disposal
• Similar security risks

However, no electronic transmission, website, email system or storage method can be guaranteed to be completely secure.

You should also take reasonable care when sending confidential or sensitive information electronically.

12. Retention of Personal Data

We retain personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, to support legitimate business requirements, or to comply with legal, contractual, accounting or regulatory obligations.

When personal data is no longer required for such purposes, we will take reasonable steps to securely dispose of it or anonymise it where appropriate.

13. Overseas Transfers

Some technology, hosting, cloud, analytics or communications service providers used by us may process or store information outside Singapore.

Where personal data is transferred outside Singapore, we will take reasonable steps to ensure that the transferred data receives a standard of protection comparable to the protection required under the PDPA, where applicable.

14. Access and Correction Requests

You may request access to personal data about you that is in our possession or under our control, subject to applicable exceptions under the PDPA.

You may also request correction of inaccurate or incomplete personal data.

To make an access or correction request, please contact us using the details below and provide sufficient information for us to identify you and understand the request.

We may request additional information to verify your identity before processing the request.

15. Withdrawal of Consent

You may withdraw consent for the collection, use or disclosure of your personal data by submitting a written request to us.

We will inform you of the likely consequences of withdrawing consent where appropriate.

Following withdrawal, we will cease collecting, using or disclosing the relevant personal data as required, unless continued collection, use, disclosure or retention is permitted or required by law.

16. Personal Data Breaches

We maintain procedures for assessing and responding to suspected personal data breaches.

Where a breach meets applicable notification requirements under the PDPA, we will take appropriate steps to notify the Personal Data Protection Commission and affected individuals as required.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, services or legal requirements.

The latest version will be published on this page together with the updated “Last Updated” date.

We encourage you to review this Privacy Policy from time to time.

18. Contact Us

If you have questions about this Privacy Policy, wish to make an access or correction request, withdraw consent, or raise a concern regarding the handling of your personal data, please contact: